Shipping policy

Shipping Policy

At Sarine Serenity, we are committed to providing you with the best shopping experience, which includes fast and reliable shipping. Please take a moment to review our shipping policy.

Processing Time
All orders are processed within 5-7 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information (if applicable).

Shipping Rates & Delivery Times
Shipping rates are calculated based on the delivery destination and the weight of your order. Delivery times may vary based on your location and the shipping method chosen at checkout.

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.

Domestic Shipping
We offer domestic shipping within the USA. At this moment, we do not offer International shipping.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email with tracking information (if available). Please note that it may take up to 24 hours for tracking information to appear in the system.

Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at sarineserenity@gmail.com as soon as possible. We will assist you in resolving the issue, but please note that we are not responsible for any delays caused by the carrier.

Address Accuracy
Please ensure that your shipping address is entered correctly during checkout. We are not responsible for any delays or issues caused by an incorrect address. If you notice an error with your shipping address, please contact us immediately to make changes before your order is processed.

Order Changes or Cancellations
Once an order has been processed, we are unable to make changes or cancellations. Please double-check your order before submitting it.